"Preview" forces logout

[alphageek]

I've installed this software many times but this is the first time I've run into this issue:  When I make a change to a snippet and click "Preview", it automatically logs me out.

Has anyone else experienced this?

[admin]

I haven't seen this issue happen before, unless there is something not configured correctly.

If you don't make any changes to the snippet, does it still log you out? 

(ie: Try just opening a file for editing and then immediately click the Preview button.)

If it still doesn't work, can you let me know?  I can run some tests on your server to see if maybe there is a problem with "PHP Sessions" or something...

Thanks!

[alphageek]

Yes.  It also logs me out if I click "Save".

I've never seen this before either, so I'm thinking either all files didn't FTP over, or perhaps a file became corrupted during transfer.

Right now I'm FTPing files from another client where I know this is working, then will upload the customizations I've set up for this client.

[alphageek]

For the record, this didn't work.  I'm still getting thrown out when I click "Save" or "Preview".

Am checking further to see if there is anything on the server that would be causing this.

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So far nothing to indicate that there is a server problem either.  Anything you can do to help me, admin, would be greatly appreciated.

[admin]

OK, can you send me an email with the following info?

1. A link to this thread, so I know what is the problem.

2. Your snippetmaster admin un/pw.

3. An FTP un/pw to the folder where snippetmaster is installed.

4. Step by step instructions to recreate the problem.

Thanks!