licence problem

[qba100]

Hi, I have bought the PRO licence, and when I paste the serial into the admin licence key area I see the messsage:
The new license information has been saved.
You must now logout and then log back in to activate the new license.
BUT
when i click to logout there is another message:
The new license key you entered is the same as the current license key. No change was made.

How to fix it?

[admin]

Hello,

Hmm.. this is something I will probaby need to login myself and take a look at.  Can you send me the following info in an email? 

Snippetmaster URL and adming login un/pw
License key
FTP un/pw to see the /snippetmaster folder

Thanks!

[Jolaedana]

Hello,

Hmm.. this is something I will probaby need to login myself and take a look at.  Can you send me the following info in an email? 

Snippetmaster URL and adming login un/pw
License key
FTP un/pw to see the /snippetmaster folder

Thanks!

I am also having this exact issue- was a solution found, or should I email you?

[admin]

Hello,

Yes, i think you should send me an email with all your details so I can login and take a look.