License pending

[silverboltz]

Hi. I ordered a Pro license Nov 27th but it's still pending. Order number is 2967. Thanks!

[admin]

Hello,

Usually a license is in pending status if the payment was made with an eCheck.   (It takes paypal a few days to clear the check, and then make the funds available in my account.  Was that how you paid?

Let me know...

[admin]

(Just a quick update... I'm showing Order number 2967 as incomplete.  If payment was made, can you let me know what is your paypal transaction number so I can confirm?)

Thanks!

[silverboltz]

Here's the Paypal transaction ID:

3AU9153532654723T

Thanks 

[admin]

Sorry for the delay -- ok, I have approved the license manually.  For some reason, paypal didn't process the transaction correctly, and it was sitting as uncleared in my account. 

Thanks again!

[silverboltz]

Great thanks 

Does this mean you didn't receive payment?

[admin]

Hello,

Sort of.  Payment has been sent to paypal, but paypal has not yet put the funds into my account.  So technically, you have paid paypal, but they have not paid me.  It's just a matter of time before they "release" the funds, so there's no worries. 

Thanks again!

[silverboltz]

Ok, super. Silly paypal.