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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: Snippet Master Disappeared « previous next »
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meads

Posts: 3


[-] Snippet Master Disappeared
« on: November 16, 2012, 07:53:33 PM »

I am using snippet master verssion 2.2.3.3 zend. It has been working fine though I have not used it for a while. When I went to go to the admin all I get is a blank page. There is no error showing on the page.

My host may have done some upgrades such as php the verssion of php is 5.3.14.

Any ideas on what is going on?
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admin
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Posts: 3132

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[-] Re: Snippet Master Disappeared
« Reply #1 on: November 17, 2012, 06:08:44 AM »

If your host recently upgraded to PHP 5.3, then you will need to ask them to install the Ioncube Loader files for PHP 5.3.  Tell them they broke some software on your website when they upgraded PHP, and they now need to fix it.

If you get stuck, you can request a free re-installation here:

http://www.snippetmaster.com/download/index.php#free_install

Cheers!
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meads

Posts: 3


[-] Re: Snippet Master Disappeared
« Reply #2 on: November 17, 2012, 11:59:10 AM »

Thank you, I have sent a support request off to the support folks.
We'll see what happens.

Thanks again for your quick response.
Michael  Very Happy
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meads

Posts: 3


[-] Re: Snippet Master Disappeared
« Reply #3 on: November 17, 2012, 03:32:48 PM »

The support people said "All of our servers included with both.

Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies
    with the ionCube PHP Loader v4.0.12, Copyright (c) 2002-2011, by ionCube Ltd., and
    with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend Technologies"

So, I went to the URL you typed above and filled out the form correctly and it keeps telling me there is an error.
All fields are filled in and the validation code is correct.

« Last Edit: November 17, 2012, 03:35:17 PM by meads » Report to moderator   Logged
admin
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[-] Re: Snippet Master Disappeared
« Reply #4 on: November 17, 2012, 03:35:04 PM »

What is the error?  The form will try to connect to your FTP server to verify the connection details you are providing are correct.  If all else fails, you can send me an email at with the info requested.  Smile
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