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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: license still pending « previous next »
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diastech

Posts: 4


[-] license still pending
« on: April 19, 2008, 01:37:37 PM »

i bought 5 licenses on 4/17/08 and i still cant use them. it says they are pending?

the payment went through with not problems on the same day.
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[-] Re: license still pending
« Reply #1 on: April 19, 2008, 03:12:27 PM »

Hello,

Can you send me an email with your paypal transaction number?  I will look up the order to find out why it is pending.

(usually, the status is pending if payment was made with an "echeck" and the check has not yet cleared... ie: Paypal has not yet deposited the money into our account.)

Can you check and make sure the payment is "cleared"?

Let me know.  Send me an email to "henri @ www.snippetmaster.com" with your paypal transaction number and I will check right away.

Thanks!
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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: license still pending « previous next »
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