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SnippetMaster Support Forums  |  General  |  Installation Issues  |  Topic: Installation problem « previous next »
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Author Topic: Installation problem  (Read 551 times)
windski

Posts: 2


[-] Installation problem
« on: March 10, 2008, 01:25:03 AM »

Hi,

I am having problems trying to manually install Snipptmaster on one particular website. (The Auto installer will not work with this hosting.)

I have very recently manually installed Snipptmaster on my own website for testing puposes with no problems.
I have also the very same day installed Snipptmaster on another website with no problems.

The hosting for all of these is with the same hosting company and they are stone walling me when I ask them to help.

The error message I get is:-

A PROBLEM WAS FOUND!

The following error(s) must be fixed before you can continue:


I was not able to find the Starting Folder you entered.
(/home/wentworcom/public_html). Please check that the path exists and read
permissions are set.


Kind regards

Adrian Crew
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admin
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Posts: 2576

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[-] Re: Installation problem
« Reply #1 on: March 10, 2008, 01:37:16 AM »

Hi Adrian,

It is never good when your web hosting provider is not able or willing to help you.  I recommend a new host -- let me know if you would like a good recommendation.  Smile

From the error message you posted, can you confirm that this folder does indeed exist and has "read" permissions for the PHP software (SnippetMaster)?  You should be able to login to your FTP account to check this.

Let me know.  If you'd like to request a free installation, maybe I can try it out for you:

http://www.snippetmaster.com/download/index.php#free_install

Cheers! 
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SnippetMaster Support Forums  |  General  |  Installation Issues  |  Topic: Installation problem « previous next »
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