SnippetMaster Support Forums

General => General Discussion & Support => Topic started by: bajangled on May 06, 2004, 12:02:27 AM



Title: That Little Red Cross
Post by: bajangled on May 06, 2004, 12:02:27 AM
I have also installed SnippetMaster on a site so I can test for a future client.
I looked around this forum and got the Login working, then i got to the editor screen and guess what... THAT LITTLE RED CROSS is in the little window, right underneath the Micro$oft Word style buttons.

I have been reading through the forums and have not found a solution for this problem so far.

N.B. - No firewall running, Windows XP Pro, IE 6 SP1

Anyone who can help?  :?


Title: Screenshot
Post by: bajangled on May 06, 2004, 01:16:41 PM
Screen looks like this...

(http://argonaftis.com/hmmm.jpg)


Title: That Little Red Cross
Post by: Flutje on May 11, 2004, 04:09:37 AM
You need to change the source of the image url to
img src="http://www.yoursite.com/image.jpg"

Snippetmaster won't see the image if the tag is
img src="image.jpg"

it needs everything so include http://www.yoursite.com/
I haven't a clue why and I admid it's annoying but there you have it :D

Regards,

Martin


Title: hmmmm...
Post by: bajangled on May 13, 2004, 08:49:59 AM
ok, that makes sence, but where is the image tag you are referring to?

thankz agen,
Hector


Title: That Little Red Cross
Post by: admin on May 13, 2004, 07:40:46 PM
Is this happening when you try to edit a file that contains only an image?   Or is this for every file you try to edit?


Title: That Little Red Cross
Post by: bajangled on May 16, 2004, 01:29:32 PM
This happens with every file i attempt to edit.


Title: That Little Red Cross
Post by: admin on May 16, 2004, 02:01:56 PM
If you send me your config.inc.php file I'll take a look... :)

henri @ snippetmaster.com


Title: Sent...
Post by: bajangled on May 16, 2004, 11:40:48 PM
Ok i've just sent it through to you.  :)


Title: That Little Red Cross
Post by: Flutje on May 17, 2004, 02:22:17 AM
The image tag is inside your html page. Everwhere you have an image placed you usually use something like img src="mypicture.jpg"
This won't work you will need img src="http://www.mysite.com/myimage.jpg"

So have a look inside the html of your page and you will find the pictures and change it.

Regards,

Martin


Title: That Little Red Cross
Post by: bajangled on May 17, 2004, 06:58:06 AM
Martin,
it wont work for any pages i try edit. Even if the page is jst a html page with ONE word in the <SNIPPET></SNIPPET> tags it will still display the red cross in the editor.

Thankz


Title: That Little Red Cross
Post by: KingSky on May 17, 2004, 10:03:01 AM
This error has been seen quite a bit before.

The red X you are seeing usually means an image, but it can also mean that an IE helper object did not load (i.e. Flash, Java, etc)

That is what is going on in this case.  For some reason (firewall or Norton-Antivirus perhaps) your editor isn't completely loading.

Just FYI- If this was an image path problem, the image borders would not stretch 100% to the edges of the editor, as there is about a 5 pixel margin.  That's how you can tell it's not.

Kevin


Title: That Little Red Cross
Post by: bajangled on May 17, 2004, 01:56:34 PM
Quote
IE helper object did not load (i.e. Flash, Java, etc)

That is what is going on in this case. For some reason (firewall or Norton-Antivirus perhaps) your editor isn't completely loading.


Thats what i thaught Kevin but i have no firewalls running, i even re-installed Internet Explorer a few times but with no positive results.  :(

another thing when i click on the W/H button (the first button) i get browser error.  :?


Title: That Little Red Cross
Post by: KingSky on May 17, 2004, 08:45:10 PM
It sounds like the javascript isn't loading completely... maybe check your security settings and make sure javascript is loading.

I know this problem has never been conclusively solved so I'm not sure what other advice to offer... maybe admin has some ideas  :wink:


Title: That Little Red Cross
Post by: bajangled on May 17, 2004, 11:42:22 PM
thanks for all your help so far i hope this problem can be resolved as this script sounds pretty incredible.

-hector


Title: same problem,
Post by: mindsharpe on June 14, 2004, 07:47:39 PM
looks like something in the java script may not be loading the content, I am looking into the situation, could be a number of issues, as this is a new install, if anyone has stumbled onto the reason this is occuring let me know and I will do the same, also something of interest is that the preview function works perfectly, I also looked at the output code and the file loaded and is present in the source, however it does not display.


Title: That Little Red Cross
Post by: KingSky on June 15, 2004, 09:21:48 AM
I remember that for a while I had a problem with javascript items loading in web pages.

I wish I could remember how I fixed it... I know that I downloaded a component somehow from Microsoft that was related to browser scripting and I have a feeling it's related to this.

I guess I would go check Windows Update, or else try repairing your browser through the Add/Remove programs and see if you are able to correct the problem that way.


Title: on runtime I get the following error
Post by: mindsharpe on June 15, 2004, 03:09:30 PM
the editor partially loads then hangs at the following line

Line: 571
Char: 3
Error: tbContentElement.DOM.body is null or not an object
Code:0
URL: http://www.somewebsite.com/snippetmaster/ieeditor/ieeditor.php?language=English&BASEURL=/


Title: Now I've got it...
Post by: circlesquare on July 22, 2004, 04:35:48 AM
I've installed snippetmaster for half a dozen clietns in the last year without problem, and tested locally. Now, all of a sudden, I can't use any of them, they are suffering with the 'red X' - is there a new ie update that has caused this - has anyone worked out a workaround....?

My client is still able to use it without any problems!


Title: Java client side exe
Post by: mindsharpe on July 22, 2004, 05:11:08 AM
I have not found a fix for this problem yet, I hope that eventually I will be able to use the software, are you running win2000?


Title: That Little Red Cross
Post by: circlesquare on July 22, 2004, 08:28:31 AM
Very strange... I have two computeres in the office, both behind the same firewall, both windows xp, both ie6... one works ok and the other doesn't. I've installed both the old microsoft virtual machine and sun java without any change...

No-one has any ideas? Will the new version address this problem? Will there be a new version?

So far all the clients i've set it up for are ok (except one who gets logged out whenver trying to save a change, but i think that's discussedin another post). My concern is alos setting it up and a client has the same problem i do....


Title: That Little Red Cross
Post by: maritimesweather on February 14, 2005, 10:55:10 AM
One of my site admins just mentioned he got red cross in the top left corner. I`ve never seen this myself. He said it was fine the other day, but this morning he gets the red cross.


Title: script error
Post by: chhay mam on March 30, 2005, 10:21:23 PM
I have the same problem, can anyone help. it doesn't read dhtml plugin.


Title: Re: script error
Post by: admin on March 30, 2005, 10:44:02 PM
Quote from: chhay mam
it doesn't read dhtml plugin.


Can you be more specific?

Thanks.


Title: That Little Red Cross
Post by: chhay mam on March 30, 2005, 10:55:53 PM
First i kept getting error messages in ie when i tried to edit the website. then ie stop loading javascript, it's the same problem that other people posted.  all you see is a little red x.  It loads on my friend's computer, in his plugin it reads dhtml editor plugin, while in mine it doesn't.


Title: That Little Red Cross
Post by: admin on March 30, 2005, 10:58:28 PM
Is it possible you can send me your config.inc.php file and I'll take a look?

Do you get the red cross when you try the online demo here on the snippetmaster website?

Thanks!

henri @ snippetmaster.com


Title: That Little Red Cross
Post by: chhay mam on March 30, 2005, 11:01:20 PM
wjen i use the demo i do get the red x.  It use to be fine until today.  It's not the config because it works on my friends computer.


Title: That Little Red Cross
Post by: admin on March 30, 2005, 11:04:07 PM
Quote from: chhay mam
wjen i use the demo i do get the red x.  It use to be fine until today.  It's not the config because it works on my friends computer.


OK, so I'm pretty confident then that the problem is with your browser.  

 :x

Hmmm... I'm not sure what to suggest.  Can you maybe try to disable any firewalls or proxy software or virus scanners and things like that?

Let me know...


Title: That Little Red Cross
Post by: chhay mam on March 30, 2005, 11:12:05 PM
could you read the whole post from the beginning, it's the same problem.  I have tried turning off all firewall, antivirus but the problem still exist.


Title: That Little Red Cross
Post by: admin on March 30, 2005, 11:24:40 PM
Quote from: chhay mam
could you read the whole post from the beginning, it's the same problem.  I have tried turning off all firewall, antivirus but the problem still exist.


Then I'm not sure what to suggest, except to maybe try re-installing Internet Explorer.

There must be some reason why it isn't working for you...  it works fine for all my test machines.  And I know that the snippetmaster demo here on the website is correctly configured, so that removes the server configuration as being a possible problem.

I wish I could help!

The only other thing I can suggest, is to sign up for the announcement mailing list so that you know when the new version of SnippetMaster is finally finished.  It uses a totally different wysiwyg editor that is much better compatibility with all browsers (firefox/opera, etc.) as well as no reported problems with IE.

Wish I could help more!   :(


Title: That Little Red Cross
Post by: chhay mam on March 30, 2005, 11:30:21 PM
what date is it coming out


Title: That Little Red Cross
Post by: admin on March 30, 2005, 11:31:53 PM
Quote from: chhay mam
what date is it coming out


I'm not willing to give a firm date, but I am expecting it to be here no later then middle to end of April.  

 :D   I'm working on it as much as possibile!


Title: Re: That Little Red Cross
Post by: xfahmix on May 16, 2005, 03:14:53 PM
i have experienced the same problem, is there any solution yet to this problem?

Thanks

xfahmix


Title: Re: That Little Red Cross
Post by: admin on May 16, 2005, 03:33:01 PM
9 times out of 10 the problem is an incorrect path in the config.inc.php file.

Can you please send me an email with:

1)  A link to this thread so I know the history of your problem.

2) A copy (attachement) of your config.inc.php file.

I will then try to find the proper/correct path for your installation and help you resolve the problem.

Thanks.  (henri @ snippetmaster.com)



Title: Re: That Little Red Cross
Post by: pandan on December 05, 2005, 06:36:07 AM
Hello,
the little red cross phenmomenom just apppeard on my sites ( hosted on different servers, locations) today, a few days everything worked fine, did someone figure out what is the cause for this?

Thanx for any input

Pete


Title: Re: That Little Red Cross
Post by: admin on March 02, 2006, 08:21:45 AM
Well, since it just started to appear, and was working fine before... I doubt the problem is with the SnippetMaster program.

I'm still not able to recreate this problem... and I don't really understand exactly what is happening.

Is it possible you could take a screenshot of the problem so I can see it?

Also, what browser are you using?

Thanks!



Title: Re: That Little Red Cross
Post by: grayen on March 02, 2006, 09:31:43 AM
The little redcross, i had it since i tried SnippetMaster on this pc, but on other pc's like on school.There it worked perfect.