SnippetMaster Support Forums

General => General Discussion & Support => Topic started by: jari on August 30, 2002, 02:56:22 PM



Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: jari on August 30, 2002, 02:56:22 PM
Hey!
This is just grate program..
..but WHY my system starts to install Microsoft Word 2000 sr-1 :shock: ?
Im using win2000/IE6.026.


Title: Re: Why my system starts to install Microsoft Word 2000 sr-1
Post by: admin on August 30, 2002, 04:10:44 PM
Quote from: jari
Hey!
This is just grate program..
..but WHY my system starts to install Microsoft Word 2000 sr-1 :shock: ?
Im using win2000/IE6.026.


I really have no idea why Word would start to install.. at what point when you're using SnippetMaster does the Word installation process start?

I highly suspect that there is something misconfigured in your system with Microsoft Word.  Does this problem occur every time you try to run SnippetMaster?

Thanks!


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: jari on August 30, 2002, 04:24:57 PM
..EVERY time when I start IE and open file in SnippetMaster area for edit. After ~100 times pressing cansel this problem does not exist.


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on August 30, 2002, 04:34:12 PM
Quote from: jari
After ~100 times pressing cansel this problem does not exist.


Do you mean the problem does not occur anymore at all?  Or that the problem goes away until the next time you open a file in SnippetMaster?

Thanks!


Title: Same problem
Post by: webdev on August 31, 2002, 04:43:49 AM
Hi, I run XP pro and office pro 2000
all is working fine since original instal -

I had the same problem and (I do not remember the exact warning window)
but was required to insert  my original instal CD (I didn't)

I cancelled and was able to test it
I like it a lot and will use it on a new site soon.

however I do not understand why I was alos required to instal a new feature
if you want I may recreate the errorl; let me know

Cheers

HEnry


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: jari on August 31, 2002, 07:17:37 AM
Heip!
Now that problem doesn't exist anymore(!?) :D

First I really thought that this wysiwyg system needs some word2000's feature I didn't installed yet (I'm not guru with these things :oops: ).


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: webdev on August 31, 2002, 12:34:55 PM
Hope Electreic will look at our posts


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on August 31, 2002, 03:31:06 PM
It's a very strange problem... and even stranger since it seems to go away after awhile.. even though you don't install anything from MS Word.

I wonder if maybe the MSHTML controls that are used by the WYSIWYG editor are maybe triggering the installation process.  I haven't been able to figure out a pattern yet, since only a few people (out of 600 downloads in 3 days) have reported this problem.

If you can try to recreate it and let me know the exact steps (and your system specs, etc..) that would be great.

Thanks!


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: webdev on September 01, 2002, 04:43:29 AM
Hi Electric,
I have three machines behind a router running every thing from a pent 2 to a pent 4 and multiple browsers for web test.
The one machine a I tried only runs XP pro and Office 2000 pro
Its a powerful home made pent 4 @ 2 gig with 512 meg of mem
Only machine modif are an excellent HS and 4 fans.
That one particular does not run (yet) as my test bed Apache, PHP and MySQL
So it is very close to a basic machine

I tried again and got the same result as follow:
One: select a folder (does not trigger it)
Two: select a file (do trigger the problem)

Here comes the window installer with "Feature you try to ..... is on the CD bla, bla , bla..."
So I cancelled that
Which in return create a 1706 " office pro cannot find a source...."

Cancelled that one too

And then the demo will fully work.

Thanks

BTW I run with a partner http://www.lurkhere.com  site
a tech site for PC and Linux users with a forum
I asked my partner to look at the problem
I am the web guy
Hes the tech brain :)


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on September 01, 2002, 10:14:23 AM
Quote from: webdev
I tried again and got the same result as follow:
One: select a folder (does not trigger it)
Two: select a file (do trigger the problem)

Here comes the window installer with "Feature you try to ..... is on the CD bla, bla , bla..."

Hmm.. so the problem (MS Word install) is ONLY triggered when you select the file you wish to edit?  It is NOT triggered when you select a folder?  Is that right?

Quote from: webdev
I asked my partner to look at the problem..


Let me know if he finds anything..

Once you confirm that the problem is ONLY when you select the file, I can then isolate the appropriate code that is being executed and try to figure this out.

Thanks!


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: webdev on September 01, 2002, 11:27:07 AM
hmmmm, working also on Sundays :)

my partner is not in for the WE

however I confirm that it will occur only as I described
on "select a file"

thanks

Henry


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on September 01, 2002, 11:37:54 AM
Quote from: webdev
however I confirm that it will occur only as I described
on "select a file"


Thanks.  I'll take a peek at the code and see if I can isolate anything in there that might be requiring MS Word installer.

If anyone else wants to take a peek, please let me know if you find something.  My problem is that this error is not occuring on my system, so it's very difficult to debug.  If someone could try to narrow down the problem code section that would help.

Thanks!


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: webdev on September 02, 2002, 03:01:35 AM
Here is what my partner found
(he encountered the same problem)

<<<Yes  it's asking for the Office disk, so it can install data1.msi .>>>


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on September 02, 2002, 03:08:03 AM
Quote from: webdev
Here is what my partner found
(he encountered the same problem)

<<<Yes  it's asking for the Office disk, so it can install data1.msi .>>>


Uh...  :oops:   I have no idea what is data1.msi?  I'm guessing this is a compressed installer file?  But what is it looking for in that file?

I wonder what would happen if you actually let the installer find and install what it's looking for?


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: webdev on September 02, 2002, 04:21:13 AM
I will try later to use the CD and see if finds it

however I guess you might want to offer the capability since MS has made it ok to redistribute

<<<Neither Windows 95 nor Windows 98 came with the Windows Installer files on the CD-ROM. Windows Installer is often called "MSI", I guess because it's main file seems to be msi.dll.
There are two redistributable files available from Microsoft that install the Windows Installer files:

Windows 9x: http://www.microsoft.com/downloads/release.asp?ReleaseID=32831

Windows NT/2000: http://www.microsoft.com/downloads/release.asp?ReleaseID=32832

Windows XP Home and Windows XP Pro already contain the currently available MSI files>>>

cheers


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: martin on September 02, 2002, 09:00:18 AM
Just curious. Were the files that are causing this problem created with a MS program (such as frontpage)?


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: webdev on September 02, 2002, 10:24:01 AM
it should not since we were testing out of demo (as it)
and the script is a PHP script


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on September 02, 2002, 07:48:07 PM
Quote from: martin
Just curious. Were the files that are causing this problem created with a MS program (such as frontpage)?


No.  All the files were created with standard notepad, and shouldn't rely on Microsoft.. except of course for needing the IE 5.5 or higher browser.

I wonder if maybe the problem is the browser.  Maybe the browser doesn't have some component installed, and thinks it needs to install something so it triggers the MS installer.  Not sure why it thinks it needs a Word component, though.. but who knows how Microsoft has tied in their software with each other..

Anyone have any clues for this problem?


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: sikter on September 05, 2002, 07:44:02 AM
I am havig the same problem with installing something from CD.
I use WIN 2000 profrssional and after cancelling it works OK.

The other thing that I found out is that it's not asking for a CD on the Mac machine when you select that same file. What happens on the Mac is that it opens up the file for editing but everything is grey and the little navigation pics of WYSIWYG are grey, too. This is on OS 9.1 with IE 5.0for Mac.

I'll check this out latter today on OS X, too and post the results here.

Sik


Title: Why my system starts to install Microsoft Word 2000 sr-1?
Post by: admin on September 05, 2002, 08:47:56 PM
Quote from: sikter
I am havig the same problem with installing something from CD.
I use WIN 2000 profrssional and after cancelling it works OK.

I sure would like to figure out what is causing the installer to start up.  I just can't seem to make it do it on my test machine!  Arg.   :cry:

Quote from: sikter

The other thing that I found out is that it's not asking for a CD on the Mac machine when you select that same file. What happens on the Mac is that it opens up the file for editing but everything is grey and the little navigation pics of WYSIWYG are grey, too. This is on OS 9.1 with IE 5.0for Mac.

I'll check this out latter today on OS X, too and post the results here.


Any word on this?  I've never tested the SnippetMaster on a Mac before.  Is the IE browser for MAC any different than the one for Windows?  I hope not.