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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: Installation Problems - Lite « previous next »
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Author Topic: Installation Problems - Lite  (Read 65791 times)
admin
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[-] Installation Problems - Lite
« Reply #20 on: January 28, 2005, 08:03:39 PM »

OK... I don't think this is going to work.. I fixed the config.inc.php file so that there are no problems with the source code..

But now we're back to the original problems of php not being configured correctly.

 Sad
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RonG

Posts: 10


[-] Installation Problems - Lite
« Reply #21 on: January 29, 2005, 11:58:01 AM »

Okay, my host has a problem.  But maybe we can help it address its problem with a little analysis of the errors that we are seeing.  Following is my inexpert attempt at it:

Referring to the error messages that are output from the execution of index.PHP, which are essentially the same ones listed in my initial post, I find that they fall into the following four categories:

1) NOTICES advising me that certain variables referenced in index.PHP are not defined there, but are cross-referenced in config.inc.php or shared.lib.php.  Isn't that what is supposed to happen?  Such notices should certainly not be show-stoppers.

2) WARNINGS advising me of problems in lines 533 and 670 of shared.lib.php.  These lines evidently have something to do with the identification of the target snippet in the file to be edited.  Mightn't such warnings be a consequence of inability to access the target file, perhaps because access rights to it are overly restricted?  (I found out yesterday that I must put in a change request through host tech support in order to modify file access permissions; I haven't done that yet.)

3) SCRIPT ERROR
SnippetMaster v1.2.6 :
SnippetMaster was unable to continue due to the following error:
Sorry, but the License Key you supplied is not for the RESELLER version of SnippetMaster. You may NOT modify or remove the 'Powered by SnippetMaster PRO' links or copyright information. You are violating your license agreement if you modify or remove this text from the program.


I promise you, I didn't touch a thing that I wasn't supposed to.

4) NOTICE of the undefined variable _SESSION without any cross-reference.  You've explained to me that this wouldn't be a show-stopper if the host installation of PHP weren't screwed up.  Host tech support had advised me to comment the variable out; that eliminated this particular notice.  But certain other problems appeared after you changed the PATH and ROOT specifications that disappeared when I un-commented the variable.  And now the original problem is back.  So this is clearly a problem with the host installation of php.  

But the other errors seem not to point to that type of problem, provided proper file permissions can be established.  Do you agree?  If so, given that the CHGMOD of all files is now set at the default value of 755, the changes that I should request are:

Where ~ = \\frigga\home\users\web\b1874\ph.d30053130
1) Modify ~\content\sml_test.HTML {which contains the text to be edited and the appropriate snippet tags} to CHMOD 666.

2) Modify  ~\sml\webmaster {the 'location' upload folder} to CHMOD 777.

Right?  Do any other files (especially Snippetmaster files) need to have their access rights upgraded from CHGMOD 755?
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RonG
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[-] Installation Problems - Lite
« Reply #22 on: January 29, 2005, 12:22:59 PM »

1) None of these warnings, errors, etc.. have anything to do with file permisssions.  

2) It isn't as easy as just classifying the different errors/warnings.  Basically, you can only really take the first few, because then those warnings/errors are responsible for the other warnings/errors, etc.. and it goes down the chain like that.

The problem here is that the php configuration on your server is "not normal".  Without having access to the php.ini file (the main configuration file for php on the server), I can't know what might be the problem.

However, the fact that your php configuration doesn't recognize the $_SESSION variable, and complains about the various variables in the config.inc.php file.... tells me that there is something very seriously wrong.

I'm afraid there really isn't much I can do at this point, unless your host is willing to take a look at their php configuration.

My suggestion is to find a different host, that has more "normal" hosting that is compatible with basic php usage.

Sorry!   Sad
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RonG

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[-] Installation Problems - Lite
« Reply #23 on: January 31, 2005, 09:06:12 AM »

You say their configuration of PHP is non-standard, and they say it's yours that is non-standard; but before we call the whole thing off, would you please scan their php information, listed below, for something that pops out at you that they would need to change to accommodate Snippetmaster?  

PHP Version 4.3.10

System  Windows NT IIS01 5.2 build 3790  
Build Date  Dec 14 2004 17:46:48  
Server API  CGI/FastCGI  
Virtual Directory Support  enabled  
Configuration File (php.ini) Path  C:\WINDOWS\php.ini  
PHP API  20020918  
PHP Extension  20020429  
Zend Extension  20021010  
Debug Build  no  
Thread Safety  enabled  
Registered PHP Streams  php, http, ftp, compress.zlib  

 This program makes use of the Zend Scripting Language Engine:
Zend Engine v1.3.0, Copyright (c) 1998-2004 Zend Technologies  


--------------------------------------------------------------------------------

PHP Credits

--------------------------------------------------------------------------------

Configuration
PHP Core
Directive Local Value Master Value
allow_call_time_pass_reference On On
allow_url_fopen On On
always_populate_raw_post_data Off Off
arg_separator.input & &
arg_separator.output & &
asp_tags Off Off
auto_append_file no value no value
auto_prepend_file no value no value
browscap no value no value
default_charset no value no value
default_mimetype text/html text/html
define_syslog_variables Off Off
disable_classes no value no value
disable_functions no value no value
display_errors On On
display_startup_errors Off Off
doc_root no value no value
docref_ext no value no value
docref_root no value no value
enable_dl On On
error_append_string no value no value
error_log no value no value
error_prepend_string no value no value
error_reporting 2047 2047
expose_php On On
extension_dir ./ ./
file_uploads On On
gpc_order GPC GPC
highlight.bg #FFFFFF #FFFFFF
highlight.comment #FF8000 #FF8000
highlight.default #0000BB #0000BB
highlight.html #000000 #000000
highlight.keyword #007700 #007700
highlight.string #DD0000 #DD0000
html_errors On On
ignore_repeated_errors Off Off
ignore_repeated_source Off Off
ignore_user_abort Off Off
implicit_flush Off Off
include_path .;c:\php4\pear .;c:\php4\pear
log_errors Off Off
log_errors_max_len 1024 1024
magic_quotes_gpc On On
magic_quotes_runtime Off Off
magic_quotes_sybase Off Off
max_execution_time 30 30
max_input_time 60 60
open_basedir no value no value
output_buffering no value no value
output_handler no value no value
post_max_size 8M 8M
precision 12 12
register_argc_argv On On
register_globals Off Off
report_memleaks On On
safe_mode Off Off
safe_mode_exec_dir no value no value
safe_mode_gid Off Off
safe_mode_include_dir no value no value
sendmail_from me@localhost.com me@localhost.com
sendmail_path no value no value
serialize_precision 100 100
short_open_tag On On
SMTP localhost localhost
smtp_port 25 25
sql.safe_mode Off Off
track_errors Off Off
unserialize_callback_func no value no value
upload_max_filesize 2M 2M
upload_tmp_dir C:\PHP\uploadtemp C:\PHP\uploadtemp
user_dir no value no value
variables_order EGPCS EGPCS
xmlrpc_error_number 0 0
xmlrpc_errors Off Off
y2k_compliance On On


bcmath
BCMath support  enabled  


calendar
Calendar support  enabled  


com
Directive Local Value Master Value
com.allow_dcom Off Off
com.autoregister_casesensitive On On
com.autoregister_typelib Off Off
com.autoregister_verbose Off Off
com.typelib_file no value no value


ctype
ctype functions  enabled  


ftp
FTP support  enabled  


mysql
MySQL Support enabled
Active Persistent Links  0  
Active Links  0  
Client API version  3.23.49  

Directive Local Value Master Value
mysql.allow_persistent On On
mysql.connect_timeout 60 60
mysql.default_host no value no value
mysql.default_password no value no value
mysql.default_port no value no value
mysql.default_socket no value no value
mysql.default_user no value no value
mysql.max_links Unlimited Unlimited
mysql.max_persistent Unlimited Unlimited
mysql.trace_mode Off Off


odbc
ODBC Support enabled
Active Persistent Links  0  
Active Links  0  
ODBC library  Win32  

Directive Local Value Master Value
odbc.allow_persistent On On
odbc.check_persistent On On
odbc.default_db no value no value
odbc.default_pw no value no value
odbc.default_user no value no value
odbc.defaultbinmode return as is return as is
odbc.defaultlrl return up to 4096 bytes return up to 4096 bytes
odbc.max_links Unlimited Unlimited
odbc.max_persistent Unlimited Unlimited


overload
User-Space Object Overloading Support  enabled  


pcre
PCRE (Perl Compatible Regular Expressions) Support  enabled  
PCRE Library Version  4.5 01-December-2003  


session
Session Support  enabled  
Registered save handlers  files user  

Directive Local Value Master Value
session.auto_start Off Off
session.bug_compat_42 On On
session.bug_compat_warn On On
session.cache_expire 180 180
session.cache_limiter nocache nocache
session.cookie_domain no value no value
session.cookie_lifetime 0 0
session.cookie_path / /
session.cookie_secure Off Off
session.entropy_file no value no value
session.entropy_length 0 0
session.gc_divisor 100 100
session.gc_maxlifetime 1440 1440
session.gc_probability 1 1
session.name PHPSESSID PHPSESSID
session.referer_check no value no value
session.save_handler files files
session.save_path C:\PHP\sessiondata C:\PHP\sessiondata
session.serialize_handler php php
session.use_cookies On On
session.use_only_cookies Off Off
session.use_trans_sid Off Off


standard
Regex Library  Bundled library enabled  
Dynamic Library Support  enabled  
Internal Sendmail Support for Windows  enabled  

Directive Local Value Master Value
assert.active 1 1
assert.bail 0 0
assert.callback no value no value
assert.quiet_eval 0 0
assert.warning 1 1
auto_detect_line_endings 0 0
default_socket_timeout 60 60
safe_mode_allowed_env_vars PHP_ PHP_
safe_mode_protected_env_vars LD_LIBRARY_PATH LD_LIBRARY_PATH
url_rewriter.tags a=href,area=href,frame=src,input=src,form=,fieldset= a=href,area=href,frame=src,input=src,form=,fieldset=
user_agent no value no value


tokenizer
Tokenizer Support  enabled  


wddx
WDDX Support enabled
WDDX Session Serializer  enabled  


xml
XML Support  active  
XML Namespace Support  active  
EXPAT Version  1.95.6  


zlib
ZLib Support  enabled  
Compiled Version  1.1.4  
Linked Version  1.1.4  

Directive Local Value Master Value
zlib.output_compression Off Off
zlib.output_compression_level -1 -1
zlib.output_handler no value no value


Additional Modules
Module Name


Environment
Variable Value
ALLUSERSPROFILE  C:\Documents and Settings\All Users  
APP_POOL_ID  DefaultAppPool  
ClusterLog  C:\WINDOWS\Cluster\cluster.log  
CommonProgramFiles  C:\Program Files\Common Files  
COMPUTERNAME  IIS01  
ComSpec  C:\WINDOWS\system32\cmd.exe  
DellAgentPath  C:\Program Files\Dell\OpenManage\OMSA\bin  
lib  C:\Program Files\SQLXML 3.0\bin\  
NUMBER_OF_PROCESSORS  1  
OMPATH  C:\Program Files\Dell\OpenManage\oma\bin;C:\Program Files\Dell\OpenManage\LU\bin;C:\Program Files\Dell\OpenManage\oldiags\bin  
OS  Windows_NT  
Path  C:\Python23\.;C:\Program Files\Windows Resource Kits\Tools\;C:\Perl\bin\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Dell\OpenManage\oma\bin;C:\Program Files\Dell\OpenManage\LU\bin;C:\Program Files\Dell\OpenManage\oldiags\bin;C:\Program Files\Dell\OpenManage\OMSA\bin;C:\Program Files\Dell\OpenManage\Array Manager;C:\Program Files\VShell\Bin;C:\PROGRA~1\ULTRAE~1;C:\Program Files\SecureCRT\  
PATHEXT  .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.VBS;.pyc;.pyo;.pyw;.py;.pys  
PROCESSOR_ARCHITECTURE  x86  
PROCESSOR_IDENTIFIER  x86 Family 15 Model 2 Stepping 9, GenuineIntel  
PROCESSOR_LEVEL  15  
PROCESSOR_REVISION  0209  
ProgramFiles  C:\Program Files  
SystemDrive  C:  
SystemRoot  C:\WINDOWS  
TEMP  C:\WINDOWS\TEMP  
TMP  C:\WINDOWS\TEMP  
USERPROFILE  C:\Documents and Settings\LocalService  
windir  C:\WINDOWS  
HTTP_CONNECTION  Keep-Alive  
HTTP_CONTENT_LENGTH  0  
HTTP_ACCEPT  image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, application/x-shockwave-flash, */*  
HTTP_ACCEPT_ENCODING  gzip, deflate  
HTTP_ACCEPT_LANGUAGE  en-us  
HTTP_HOST  www.tsholom.net  
HTTP_USER_AGENT  Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)  
APP_POOL_ID  DefaultAppPool  
AUTH_TYPE  no value  
AUTH_PASSWORD  no value  
AUTH_USER  no value  
CERT_COOKIE  no value  
CERT_FLAGS  no value  
CERT_ISSUER  no value  
CERT_SERIALNUMBER  no value  
CERT_SUBJECT  no value  
CONTENT_LENGTH  0  
CONTENT_TYPE  no value  
GATEWAY_INTERFACE  CGI/1.1  
HTTPS  off  
HTTPS_KEYSIZE  no value  
HTTPS_SECRETKEYSIZE  no value  
HTTPS_SERVER_ISSUER  no value  
HTTPS_SERVER_SUBJECT  no value  
INSTANCE_ID  529953345  
LOCAL_ADDR  10.4.1.1  
LOGON_USER  no value  
PATH_INFO  /sml/phpinfo.php  
PATH_TRANSLATED  \\frigga\home\users\web\b1874\ph.d30053130\sml\phpinfo.php  
QUERY_STRING  no value  
REMOTE_ADDR  69.115.140.60  
REMOTE_HOST  69.115.140.60  
REMOTE_USER  no value  
REQUEST_METHOD  GET  
SCRIPT_NAME  /sml/phpinfo.php  
SERVER_NAME  www.tsholom.net  
SERVER_PORT  80  
SERVER_PORT_SECURE  0  
SERVER_PROTOCOL  HTTP/1.1  
SERVER_SOFTWARE  Microsoft-IIS/6.0  
UNMAPPED_REMOTE_USER  no value  


PHP Variables
Variable Value
_SERVER["ALLUSERSPROFILE"] C:\\Documents and Settings\\All Users
_SERVER["APP_POOL_ID"] DefaultAppPool
_SERVER["ClusterLog"] C:\\WINDOWS\\Cluster\\cluster.log
_SERVER["CommonProgramFiles"] C:\\Program Files\\Common Files
_SERVER["COMPUTERNAME"] IIS01
_SERVER["ComSpec"] C:\\WINDOWS\\system32\\cmd.exe
_SERVER["DellAgentPath"] C:\\Program Files\\Dell\\OpenManage\\OMSA\\bin
_SERVER["lib"] C:\\Program Files\\SQLXML 3.0\\bin\\
_SERVER["NUMBER_OF_PROCESSORS"] 1
_SERVER["OMPATH"] C:\\Program Files\\Dell\\OpenManage\\oma\\bin;C:\\Program Files\\Dell\\OpenManage\\LU\\bin;C:\\Program Files\\Dell\\OpenManage\\oldiags\\bin
_SERVER["OS"] Windows_NT
_SERVER["Path"] C:\\Python23\\.;C:\\Program Files\\Windows Resource Kits\\Tools\\;C:\\Perl\\bin\\;C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;C:\\Program Files\\Dell\\OpenManage\\oma\\bin;C:\\Program Files\\Dell\\OpenManage\\LU\\bin;C:\\Program Files\\Dell\\OpenManage\\oldiags\\bin;C:\\Program Files\\Dell\\OpenManage\\OMSA\\bin;C:\\Program Files\\Dell\\OpenManage\\Array Manager;C:\\Program Files\\VShell\\Bin;C:\\PROGRA~1\\ULTRAE~1;C:\\Program Files\\SecureCRT\\
_SERVER["PATHEXT"] .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.VBS;.pyc;.pyo;.pyw;.py;.pys
_SERVER["PROCESSOR_ARCHITECTURE"] x86
_SERVER["PROCESSOR_IDENTIFIER"] x86 Family 15 Model 2 Stepping 9, GenuineIntel
_SERVER["PROCESSOR_LEVEL"] 15
_SERVER["PROCESSOR_REVISION"] 0209
_SERVER["ProgramFiles"] C:\\Program Files
_SERVER["SystemDrive"] C:
_SERVER["SystemRoot"] C:\\WINDOWS
_SERVER["TEMP"] C:\\WINDOWS\\TEMP
_SERVER["TMP"] C:\\WINDOWS\\TEMP
_SERVER["USERPROFILE"] C:\\Documents and Settings\\LocalService
_SERVER["windir"] C:\\WINDOWS
_SERVER["HTTP_CONNECTION"] Keep-Alive
_SERVER["HTTP_CONTENT_LENGTH"] 0
_SERVER["HTTP_ACCEPT"] image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, application/x-shockwave-flash, */*
_SERVER["HTTP_ACCEPT_ENCODING"] gzip, deflate
_SERVER["HTTP_ACCEPT_LANGUAGE"] en-us
_SERVER["HTTP_HOST"] www.tsholom.net
_SERVER["HTTP_USER_AGENT"] Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
_SERVER["AUTH_TYPE"] no value
_SERVER["AUTH_PASSWORD"] no value
_SERVER["AUTH_USER"] no value
_SERVER["CERT_COOKIE"] no value
_SERVER["CERT_FLAGS"] no value
_SERVER["CERT_ISSUER"] no value
_SERVER["CERT_SERIALNUMBER"] no value
_SERVER["CERT_SUBJECT"] no value
_SERVER["CONTENT_LENGTH"] 0
_SERVER["CONTENT_TYPE"] no value
_SERVER["GATEWAY_INTERFACE"] CGI/1.1
_SERVER["HTTPS"] off
_SERVER["HTTPS_KEYSIZE"] no value
_SERVER["HTTPS_SECRETKEYSIZE"] no value
_SERVER["HTTPS_SERVER_ISSUER"] no value
_SERVER["HTTPS_SERVER_SUBJECT"] no value
_SERVER["INSTANCE_ID"] 529953345
_SERVER["LOCAL_ADDR"] 10.4.1.1
_SERVER["LOGON_USER"] no value
_SERVER["PATH_INFO"] /sml/phpinfo.php
_SERVER["PATH_TRANSLATED"] \\\\frigga\\home\\users\\web\\b1874\\ph.d30053130\\sml\\phpinfo.php
_SERVER["QUERY_STRING"] no value
_SERVER["REMOTE_ADDR"] 69.115.140.60
_SERVER["REMOTE_HOST"] 69.115.140.60
_SERVER["REMOTE_USER"] no value
_SERVER["REQUEST_METHOD"] GET
_SERVER["SCRIPT_NAME"] /sml/phpinfo.php
_SERVER["SERVER_NAME"] www.tsholom.net
_SERVER["SERVER_PORT"] 80
_SERVER["SERVER_PORT_SECURE"] 0
_SERVER["SERVER_PROTOCOL"] HTTP/1.1
_SERVER["SERVER_SOFTWARE"] Microsoft-IIS/6.0
_SERVER["UNMAPPED_REMOTE_USER"] no value
_SERVER["PHP_SELF"] /sml/phpinfo.php
_SERVER["argv"] Array
(
)
 
_SERVER["argc"] 0
_ENV["ALLUSERSPROFILE"] C:\\Documents and Settings\\All Users
_ENV["APP_POOL_ID"] DefaultAppPool
_ENV["ClusterLog"] C:\\WINDOWS\\Cluster\\cluster.log
_ENV["CommonProgramFiles"] C:\\Program Files\\Common Files
_ENV["COMPUTERNAME"] IIS01
_ENV["ComSpec"] C:\\WINDOWS\\system32\\cmd.exe
_ENV["DellAgentPath"] C:\\Program Files\\Dell\\OpenManage\\OMSA\\bin
_ENV["lib"] C:\\Program Files\\SQLXML 3.0\\bin\\
_ENV["NUMBER_OF_PROCESSORS"] 1
_ENV["OMPATH"] C:\\Program Files\\Dell\\OpenManage\\oma\\bin;C:\\Program Files\\Dell\\OpenManage\\LU\\bin;C:\\Program Files\\Dell\\OpenManage\\oldiags\\bin
_ENV["OS"] Windows_NT
_ENV["Path"] C:\\Python23\\.;C:\\Program Files\\Windows Resource Kits\\Tools\\;C:\\Perl\\bin\\;C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;C:\\Program Files\\Dell\\OpenManage\\oma\\bin;C:\\Program Files\\Dell\\OpenManage\\LU\\bin;C:\\Program Files\\Dell\\OpenManage\\oldiags\\bin;C:\\Program Files\\Dell\\OpenManage\\OMSA\\bin;C:\\Program Files\\Dell\\OpenManage\\Array Manager;C:\\Program Files\\VShell\\Bin;C:\\PROGRA~1\\ULTRAE~1;C:\\Program Files\\SecureCRT\\
_ENV["PATHEXT"] .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.VBS;.pyc;.pyo;.pyw;.py;.pys
_ENV["PROCESSOR_ARCHITECTURE"] x86
_ENV["PROCESSOR_IDENTIFIER"] x86 Family 15 Model 2 Stepping 9, GenuineIntel
_ENV["PROCESSOR_LEVEL"] 15
_ENV["PROCESSOR_REVISION"] 0209
_ENV["ProgramFiles"] C:\\Program Files
_ENV["SystemDrive"] C:
_ENV["SystemRoot"] C:\\WINDOWS
_ENV["TEMP"] C:\\WINDOWS\\TEMP
_ENV["TMP"] C:\\WINDOWS\\TEMP
_ENV["USERPROFILE"] C:\\Documents and Settings\\LocalService
_ENV["windir"] C:\\WINDOWS
_ENV["HTTP_CONNECTION"] Keep-Alive
_ENV["HTTP_CONTENT_LENGTH"] 0
_ENV["HTTP_ACCEPT"] image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, application/x-shockwave-flash, */*
_ENV["HTTP_ACCEPT_ENCODING"] gzip, deflate
_ENV["HTTP_ACCEPT_LANGUAGE"] en-us
_ENV["HTTP_HOST"] www.tsholom.net
_ENV["HTTP_USER_AGENT"] Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
_ENV["AUTH_TYPE"] no value
_ENV["AUTH_PASSWORD"] no value
_ENV["AUTH_USER"] no value
_ENV["CERT_COOKIE"] no value
_ENV["CERT_FLAGS"] no value
_ENV["CERT_ISSUER"] no value
_ENV["CERT_SERIALNUMBER"] no value
_ENV["CERT_SUBJECT"] no value
_ENV["CONTENT_LENGTH"] 0
_ENV["CONTENT_TYPE"] no value
_ENV["GATEWAY_INTERFACE"] CGI/1.1
_ENV["HTTPS"] off
_ENV["HTTPS_KEYSIZE"] no value
_ENV["HTTPS_SECRETKEYSIZE"] no value
_ENV["HTTPS_SERVER_ISSUER"] no value
_ENV["HTTPS_SERVER_SUBJECT"] no value
_ENV["INSTANCE_ID"] 529953345
_ENV["LOCAL_ADDR"] 10.4.1.1
_ENV["LOGON_USER"] no value
_ENV["PATH_INFO"] /sml/phpinfo.php
_ENV["PATH_TRANSLATED"] \\\\frigga\\home\\users\\web\\b1874\\ph.d30053130\\sml\\phpinfo.php
_ENV["QUERY_STRING"] no value
_ENV["REMOTE_ADDR"] 69.115.140.60
_ENV["REMOTE_HOST"] 69.115.140.60
_ENV["REMOTE_USER"] no value
_ENV["REQUEST_METHOD"] GET
_ENV["SCRIPT_NAME"] /sml/phpinfo.php
_ENV["SERVER_NAME"] www.tsholom.net
_ENV["SERVER_PORT"] 80
_ENV["SERVER_PORT_SECURE"] 0
_ENV["SERVER_PROTOCOL"] HTTP/1.1
_ENV["SERVER_SOFTWARE"] Microsoft-IIS/6.0
_ENV["UNMAPPED_REMOTE_USER"] no value


PHP License
This program is free software; you can redistribute it and/or modify it under the terms of the PHP License as published by the PHP Group and included in the distribution in the file: LICENSE

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

If you did not receive a copy of the PHP license, or have any questions about PHP licensing, please contact license@php.net.
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RonG
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Posts: 3169

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[-] Re: Installation Problems - Lite
« Reply #24 on: January 31, 2005, 09:16:26 AM »

Quote from: RonG
You say their configuration of PHP is non-standard, and they say it's yours that is non-standard;


Hello,

I've actually already looked at your php configuration.  (This is the output from the phpinfo.php file.)

There's two things to consider:

1) Snippetmaster is downloaded by about 200 people every day. Even if 1/10 of those people actually take the next step and try to install the software, I don't get very many posts in the forums or emails from folks having problems.  If I do, it is usually a simple "path" problem which is fixed in minutes.  

2) I have over 5000 customers.  None of them have problems.

3) On your server, snippetMaster is producing a warning about some VERY basic php code.  (Doesn't recognize the standard $_SESSION variable, which is a built-in php variable.)

Now, I respectfully disagree with your host.  

1) If snippetmaster were indeed the culprit, then don't you think more of my customers would be having problems?  

2) Wouldn't the many people who download the free LITE version be having problems?  

The forums would be full of similar posts to yours if this were true.

 Wink

I'm not sure what else to say.  I'm 100% confident that SnippetMaster does not require any "special" configuration or anything other then a normal/standard PHP setup.  After many thousands of people using the software, I have a lot of experience to make this claim.

I do wish you the best of luck with your web host.  I'm quite confident that you're going to experience the same sort of problems with just about ANY php software that you decide to use.
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RonG

Posts: 10


[-] Installation Problems - Lite
« Reply #25 on: January 31, 2005, 10:36:35 AM »

Having now been kissed off on both cheeks, I feel like a Frenchman.  So I guess it's time to say, "Ce qui sera, soyez" (Ok, ok, my French is no better than my PHP) and move on.

Henri, I really do appreciate your effort on behalf of my organization and me, especially since it didn't fatten your pocketbook.  I wish I could get a fraction of the service from those who profit from my business.
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[-] Installation Problems - Lite
« Reply #26 on: January 31, 2005, 03:58:46 PM »

Quote from: RonG
Having now been kissed off on both cheeks,


I hope I haven't come across as unwilling to help.   Confused   I honestly believe that no matter how much I work on this problem, the issue lies squarly with an "unusual" php configuration on your server.  Thus, I feel it would be pointless to continue...

... however, you're more then welcome to download the new release of SnippetMaster that will be coming in a few weeks.  Hopefully, this new version might "fix" whatever is incompatible with your server and all will be well with the world.

Good luck!
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