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SnippetMaster Support Forums  |  General  |  Installation Issues  |  Topic: Installation problem with access to home folder « previous next »
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spidey_at_large

Posts: 1


[-] Installation problem with access to home folder
« on: January 12, 2009, 06:56:34 AM »

I have successfully installed this software on a couple of servers (including my XAMPP on Windows Vista test server!) and it looks exactly what I need for some of my clients with simple content management needs where a full blown CMS would be too much for them.

However when I try and install to one of my clients hosting account, I have exactly the problem identified in the topic http://www.snippetmaster.com/forums/index.php/topic,1365.0.html where I can set the starting folder to a sub-directory of my  website, but as soon as I try to set the home directory path itself (either during the install or after installing with the start folder initially set to a sub-directory), I get the error message 'not able to find the starting folder'.

i.e. /home/username/public_html/snippetmaster works while /home/username/public_html cannot be found.

I have got my hosting company to open up the permissions on the website root to 777, but this has not corrected the problem. The top level FTP access with this particular host is the website root itself. I have searched the forum for any reference to any other server configurations that produce this error, but haven't found anything so far.

What else can cause this problem apart from directory permissions?

Help would be greatly appreciated as I'd like to be able to offer this system on some of the sites I build in the future (Pro version 'natch!).

Cheers
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admin
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Posts: 3070

SnippetMaster Author


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[-] Re: Installation problem with access to home folder
« Reply #1 on: February 19, 2009, 01:03:28 PM »

Let me know and I'll do my best to assist with the install and setup.  You can also request a free installation here:

http://www.snippetmaster.com/download/index.php#free_install

Cheers!
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tikitone

Posts: 1


[-] Re: Installation problem with access to home folder
« Reply #2 on: June 23, 2010, 05:00:23 PM »

Same problem here. it's driving me nuts. I'm on a windows server and I changed the permissions to write / read. The only available. It still will not read the root folder =( 
Any help would be fantastic. Thanks
Tony
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