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SnippetMaster Support Forums  |  General  |  Installation Issues  |  Topic: Admin log on to database not recognized « previous next »
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beekeeper

Posts: 24


[-] Admin log on to database not recognized
« on: July 02, 2009, 09:23:06 AM »

I have been running snippetmaster pro for several years and had no problems upgrading before but this time using auto installer everything went well until the message database out of sync .
log on as admin
trouble is it doesnt let me log on says username or password incorrect  but it is the same user name password as I have used for several years
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admin
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[-] Re: Admin log on to database not recognized
« Reply #1 on: July 02, 2009, 09:26:03 AM »

Hello,

Hmm... very strange.  The authentication used by the upgrade system is exactly the same as the authentication used by the normal login.  (In fact, the upgrade simply "points" the process used by the normal login...)

The only thing I can suggest is to use the "reset password" process described here:

http://www.snippetmaster.com/forums/index.php/topic,1243.0.html

Let me know if you get stuck with anything. 

Smile
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beekeeper

Posts: 24


[-] Re: Admin log on to database not recognized
« Reply #2 on: July 02, 2009, 11:13:39 AM »

I have got round the problem by  doing a manual install
only problem is I cant remember my account log in details to retrieve licence key
 I must have written the key down wrong  as its rejected
I will probably find it somewhere in my paper filing system
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admin
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[-] Re: Admin log on to database not recognized
« Reply #3 on: July 02, 2009, 11:17:42 AM »

OK, no worries. Send me an email (henri @ snippetmaster.com) with whatever info you remember and I'll reset your license management area account info for you.

(Let me know what is the hostname, and I can look it up with that.)

Cheers!
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beekeeper

Posts: 24


[-] Re: Admin log on to database not recognized
« Reply #4 on: July 02, 2009, 12:04:13 PM »

I am just having a bad day
 I must have written the code for another site on to the records of the one I have just updated
having said that
The site is my local village site and I am sure it had a SM-nonprofit  licence as numerous people with different access levels have update it but having found my account log in details I can find no record of it  so I have bought a pro licence, guess its not going to break the bank
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SnippetMaster Support Forums  |  General  |  Installation Issues  |  Topic: Admin log on to database not recognized « previous next »
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