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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: Install Error « previous next »
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Author Topic: Install Error  (Read 14465 times)

Posts: 12

[-] Re: Install Error
« Reply #20 on: April 30, 2008, 06:53:12 AM »

This is scary - I'll email the name of the host - just so you know.
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Posts: 12

[-] Re: Install Error
« Reply #21 on: May 12, 2008, 04:59:26 AM »

Hello again - believe it or not, it has taken the host a week (at the 2nd level support) to reply with this:

Hello Robyn,

After consulting our system team, i regret to inform you that we would not be able to provide you the functionality of using a '/tmp' folder on our shared windows hosting environment. The issue is that it requires certain custom modifications to be made in the php.ini file. On our shared windows servers, the php.ini file is global for all our customers and custom modifications cannot be made to the same.

Since , you are on a shared hosting server and must share the resources with all of the other domains, it is not a feasible option. You should consider a dedicated server.

We appreciate your patience in this matter.

Thank you.

I'm going to try using snippetmaster with a different site on a different server with a different host and ask my client to get rid of this host!

Thanks for all your help and patience with this.

I'll be in touch,

Robyn Dombrowski
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[-] Re: Install Error
« Reply #22 on: May 12, 2008, 05:15:42 AM »

Hi Robyn,

Sounds good.  To be honest -- I actually am the owner of ET Web Hosting.

We have been in business since 2001 and now have about 3000 customers. All of our growth has been word-of-mouth referral, so we are definitely known for being a solid and reliable provider.  Smile

The majority of our customers are small businesses and website design owners.  They come to us because they want a reliable and trusted provider, and they are tired of dealing with constant problems with their current hosts.  You will find that we are a bit more expensive then the budget low-cost providers, but this is also why we are able to be more reliable and have better service.

With regard to transferring your websites, my tech staff are very experienced with transfers, and we can take care of website moves with either no downtime or very little (like minutes).  My tech guys can evaluate everything and work with you to get the transfer done so it all goes smoothly.

Anyway -- here's a few links that will help:

And our free transfer service:

And of course, we also offer a 30-day money-back guarantee so if for whatever reason you decide we just aren't right for you, then there is no financial lose. 

Lastly if you would like to get a feel for the rapidity and quality of our helpdesk, just register for a helpdesk account and submit a few test tickets at any time:

Let me know if you have any questions about anything and I'll help right away.  I'm 100% confident you'll be very happy with our web hosting services. 
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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: Install Error « previous next »
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