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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: "Preview" forces logout « previous next »
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Author Topic: "Preview" forces logout  (Read 2751 times)
alphageek

Posts: 5


[-] "Preview" forces logout
« on: August 06, 2007, 08:10:31 AM »

I've installed this software many times but this is the first time I've run into this issue:  When I make a change to a snippet and click "Preview", it automatically logs me out.

Has anyone else experienced this?
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admin
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Posts: 3169

SnippetMaster Author


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[-] Re: "Preview" forces logout
« Reply #1 on: August 06, 2007, 09:12:22 AM »

I haven't seen this issue happen before, unless there is something not configured correctly.

If you don't make any changes to the snippet, does it still log you out? 

(ie: Try just opening a file for editing and then immediately click the Preview button.)

If it still doesn't work, can you let me know?  I can run some tests on your server to see if maybe there is a problem with "PHP Sessions" or something...

Thanks!

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alphageek

Posts: 5


[-] Re: "Preview" forces logout
« Reply #2 on: August 06, 2007, 09:21:28 AM »

Yes.  It also logs me out if I click "Save".

I've never seen this before either, so I'm thinking either all files didn't FTP over, or perhaps a file became corrupted during transfer.

Right now I'm FTPing files from another client where I know this is working, then will upload the customizations I've set up for this client.
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alphageek

Posts: 5


[-] Re: "Preview" forces logout
« Reply #3 on: August 06, 2007, 10:06:39 AM »

For the record, this didn't work.  I'm still getting thrown out when I click "Save" or "Preview".

Am checking further to see if there is anything on the server that would be causing this.

--------------------------

So far nothing to indicate that there is a server problem either.  Anything you can do to help me, admin, would be greatly appreciated.
« Last Edit: August 06, 2007, 10:24:30 AM by alphageek » Report to moderator   Logged
admin
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Posts: 3169

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[-] Re: "Preview" forces logout
« Reply #4 on: August 06, 2007, 10:42:10 AM »

OK, can you send me an email with the following info?

1. A link to this thread, so I know what is the problem.

2. Your snippetmaster admin un/pw.

3. An FTP un/pw to the folder where snippetmaster is installed.

4. Step by step instructions to recreate the problem.

Thanks!
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SnippetMaster Support Forums  |  General  |  General Discussion & Support  |  Topic: "Preview" forces logout « previous next »
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